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PRIVACY POLICY

Mi Reina Insurance is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, including our website, in-person consultations, and SMS communications.

Information We Collect.

 

How we collect, use, share, and protect your information for insurance, permits, and compliance services.


 

We may collect the following types of information:

Personal Information:

  • Name

  • Phone number

  • Email address

  • Mailing address

  • Business name and type (e.g., trucking operation details)

  • Insurance history and driving record

  • DOT and MC numbers (as applicable)

Technical Information:

  • IP address

  • Browser type

  • Access times

  • Pages visited on our website

We do not sell your personal information. We may share your information only with:

  • Insurance carriers and underwriters for quoting or servicing policies

  • Regulatory or legal authorities as required by law

  • Service providers who assist in operating our business (e.g., IT support, SMS platforms), bound by confidentiality agreements

Data Security

We use industry-standard encryption and security practices to protect your data, both online and offline. Access to your personal information is restricted to authorized personnel only.

Your Choices and Rights.

  • Update Your Information: Contact us to correct or update your information at any time.

  • Opt-Out: You can opt out of marketing emails or SMS messages at any time.

  • Access Requests: You may request a copy of the data we hold about you.

ow We Use Your Information

Your information may be used to:

  • Provide and manage insurance services

  • Process quotes, applications, and claims

  • Send policy updates, reminders, and account information

  • Communicate via email, phone, or SMS regarding your account or services

  • Meet legal, regulatory, and compliance requirements

  • Improve our services and customer experience

TCR Registration & SMS Compliance

Mi Reina Insurance  uses SMS messaging for important account updates, policy information, and promotional content. In accordance with The Campaign Registry (TCR) guidelines:

  • Consent is Required: We only send SMS messages to users who have provided express written consent to receive them.

  • Opt-Out Option: You may opt out of SMS communications at any time by replying “STOP” to any message. You may also reply “HELP” for assistance.

  • Data Use: Phone numbers submitted for SMS purposes are used exclusively for that purpose and are not shared or sold to third parties.

  • Message Frequency: Message frequency may vary. Standard message and data rates may apply.

 

We are fully registered with TCR and comply with carrier requirements for A2P 10DLC messaging, ensuring transparent, secure, and responsible communications.

Information Sharing.

 

Contact Us

If you have any questions about this Privacy Policy or your information, please contact us:

https://www.mireinainsurance.com/

  • By phone number: (323)800-0767

  • By mail: 10617 California Ave,, South Gate CA 902801

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No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You can unsubscribe at any time by replying to STOP.

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Questions or requests?

We’re here to help with privacy questions, data requests, and compliance documentation.

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